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[Support Case] Kodomon Co., Ltd.

Achieved a 4% appointment rate in outbound calls! Expanded support scope to include calls to existing customers.

We would like to introduce a case study on the implementation of inside sales at Kodomon Co., Ltd., which operates ICT services for childcare and educational facilities. The company's main product, the childcare and education ICT service "Kodomon," is limited to the childcare and education industry, and thanks to this, they have been steadily gaining market share. However, there was a concern that "the number of leads might eventually decline." After implementation, the appointment rate was 4%, with an order rate of 88% from those appointments, resulting in approximately 120 contracts. Additionally, about 70% of those who received calls signed up for the webinar, and regarding the campaign, they obtained approximately 400 applications from 73% of those they spoke with. [Case Overview] ■ Challenges - There was a lack of resources to conduct outbound calls for the new service. ■ Results - An appointment rate of 4%, with an order rate of 88%, resulting in approximately 120 contracts. - About 70% of those who received calls signed up for the webinar. - Approximately 400 applications were obtained from the campaign. *For more details, please refer to the related links or feel free to contact us.